Privacy Policy
This Privacy Policy explains how Harmony & Balance (run by holistic practitioner Annette Graham) collects, uses, stores, and protects your personal data when you visit this website, make an enquiry, book a session, attend a seminar or workshop, or purchase products.
We are committed to handling your information respectfully, transparently, and in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website or sharing your information with us, you acknowledge that you have read this Privacy Policy. If you have any questions, please use the contact details at the end of this page.
Harmony & Balance uses your personal data only for clear and specific purposes, and only when there is a lawful reason to do so. Typical purposes include:
- Responding to enquiries: answering questions about therapies, workshops, products, or availability.
- Managing bookings and appointments: confirming, rearranging, and reminding you about your sessions, and workshops.
- Providing treatments and services: assessing suitability, tailoring sessions to your needs, and keeping appropriate treatment notes.
- Processing payments and administration: recording what you have booked or purchased and whether payment has been received.
- Maintaining records: keeping necessary records of treatments, workshops, and communications for reference, continuity of care, and legal or tax purposes.
- Marketing communications: sending you occasional updates about new services, workshops, or products, but only where you have given consent or where another lawful basis applies. You can opt out at any time.
- Website improvement and security: monitoring how the website is used to improve content and layout, and to keep the website secure.
Your information is not used for automated decision-making or profiling that would have legal or similarly significant effects on you.
Under UK GDPR, Harmony & Balance must have a valid lawful basis for each way that your personal data is used. The main lawful bases relied upon are:
- Contract: where processing is necessary to enter into or perform a contract with you, for example when you book a treatment, workshop, or purchase a product.
- Legitimate interests: where processing is necessary for the legitimate interests of Harmony & Balance or a third party, and these are not overridden by your rights and interests. This can include managing enquiries, maintaining basic records, and improving services.
- Consent: where you have clearly agreed to specific processing, for example to receive marketing emails or for the storage of particular sensitive health information beyond what is required.
- Legal obligation: where processing is necessary to comply with a legal or regulatory requirement, such as tax or accounting rules.
The table below summarises how these lawful bases relate to the main ways in which your data is used.
| Purpose of processing | Examples | Main lawful bases |
|---|---|---|
| Managing enquiries and bookings | Responding to messages, confirming appointments, rearranging sessions | Contract; Legitimate interests |
| Providing treatments and services | Carrying out agreed therapies, workshops, and follow-up | Contract; Legitimate interests; Consent (for special category data) |
| Maintaining records and accounts | Keeping treatment notes, attendance records, and financial records | Legal obligation; Legitimate interests |
| Sending marketing communications | Emails about new services, workshops, or products | Consent; Legitimate interests where appropriate |
| Website operation and security | Monitoring website performance, preventing misuse or attacks | Legitimate interests |
Your personal data is treated as confidential. It is only shared when necessary, with trusted third parties who help Harmony & Balance deliver services or run the business, or where there is a legal obligation to do so.
Examples of third parties who may process your data on our behalf include:
- Booking and events platforms: for managing workshop, and product bookings (for example, Bookwhen).
- Email and communication providers: services that deliver emails and store messages.
- Website hosting and IT services: providers who host the website and keep it secure.
- Payment processors and banks: services that handle payments when you purchase treatments, workshops, or products.
These third parties are only given the information they need to perform their services and are required to keep your data secure and to use it only in accordance with data protection law.
Your information will not be sold to third parties. Data may be disclosed if required by law, to protect your vital interests or those of another person, or to establish, exercise, or defend legal claims.
Your personal data is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, and to meet legal, accounting, or reporting requirements.
- Treatment and health records: are typically retained for a minimum period required by professional, insurance, or legal guidelines, after which they are securely deleted or destroyed.
- Booking and purchase records: are kept for as long as necessary to manage your bookings and to comply with tax and accounting rules.
- Enquiry information: is usually retained for a shorter period, unless it forms part of an ongoing client relationship.
- Marketing preferences: are stored until you withdraw your consent or object to receiving further communications.
Harmony & Balance uses appropriate technical and organisational measures to protect your data, such as secure devices and accounts, password protection, limited access to records, and care when sharing information electronically. However, no system can be completely secure, and you are encouraged to take care when sending sensitive information via email or online forms.
This website may use cookies and similar technologies to help it function properly, to understand how visitors use the site, and to improve content and layout over time.
Cookies are small text files stored on your device. Some are essential for the website to work, while others are used for analytics or to remember your preferences. You can usually control cookies through your browser settings and dedicated cookie tools.
For more detail about the types of cookies used on this site, what they do, and how you can manage your preferences, please refer to the Cookie Policy.
If you have any questions about this Privacy Policy or how your personal data is handled, please get in touch.
Data controller: Harmony & Balance – Holistic Therapies with Annette Graham
Email: anewman835@aol.com
Phone: 07769 183286
When you contact Harmony & Balance about privacy matters, please include enough information for your request to be understood and, if relevant, to help locate your records (for example, your name, approximate dates of sessions, and how you have been in contact).